Set up facebook messenger away message5/10/2024 ![]() ![]() But it’s a good, basic way to let customers know you’ve received their message. This feature doesn’t allow for ongoing automated conversations the way a chatbot would (more on that later). ![]() You can use Instant Reply to send an automatic response to a new incoming message. Not yet comfortable with Meta Business Suite? We’ve got a whole post to walk you through the details of how it works. Then, at the top of the page, click the Automations button: ![]() Note: To access any of these automations, head to Meta Business Suite and click Inbox in the left menu. But before we get into the strategic details, let’s make sure you know how to enable the various automation features on Messenger. We’ll talk later in this post about some of the ways you can make the most of Messenger through both manual and automated strategies. Next to Messaging, click Edit to turn on the option Allow people and Pages to message your Page.Īs long as Messenger is enabled, you will see a Message button on your page on both the desktop version and the mobile app.Click Settings, then click Privacy in the left menu.From your Page, click your profile picture and select Settings & Privacy.Step 1: Turn on Messenger for your Facebook Page Now that you understand the why, here’s how to get started with Facebook Messenger as a business. How to set up Facebook Messenger for business If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Since the majority of people prefer to message businesses rather than call or email, this is an important way to build trust and confidence. Imagine you’re about to make a big purchase. Just knowing messaging is available is enough for some customers. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. If your company is open to dialogue, your company is easier to trust.Īnd that trust can be earned on reputation alone. Once someone engages with you on Facebook Messenger, you can also use sponsored messages to continue the conversation later, including following up with upsell or upgrade offers timed to the end of a trial. Source: Simons on Facebook Messenger Handle transactions and upsellĪ one-to-one communications channel like Facebook Messenger offers exceptional opportunities to understand your (potential) customers on an individual level and make product recommendations that serve a specific need at a particular moment in time.įacebook Messenger marketing allows you to interact in ways that lead to real business outcomes, like offering a trial or coupon, collecting lead information, or even making a sale. Using Messenger allows you to be there where and when they need you to be.Īs you’ll see below, Messenger automations allow you to offer personalized support even when your team is not available. No one wants to look up a customer support email address or phone number when they can simply click a message icon to access your team directly from Facebook.Ī fast, easy resolution to a support query can turn a frustrating experience into a positive one for your customers. But customers expect to access customer support on the social channels where they follow and interact with brands. You might think of social media primarily as a marketing channel. If you’re not available on Facebook Messenger, you’re missing an incredible opportunity to connect with your existing audience and potential new customers. More than a billion messages are sent between individuals and businesses every month on Facebook Messenger. ![]() Book a Demo The benefits of using Facebook Messenger for business Stay connected with your audience and customers Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. ![]()
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